Shipping policy

Order Processing

Orders are generally processed within 1–2 business days after payment confirmation. During busy periods, promotional events, or holidays, processing may require additional time.

Shipping Time

Estimated delivery times typically range between 3–7 business days, depending on your location and courier availability. Rural or remote areas may require additional delivery time.

Shipping Charges

Shipping charges, if applicable, are clearly displayed during checkout before payment is completed. Promotional free shipping offers apply only to eligible orders.

Order Tracking

Once your order has been shipped, tracking information will be provided whenever available so you can monitor your shipment.

Delivery Delays

While we work closely with our shipping partners to ensure timely deliveries, delays caused by weather conditions, customs clearance, courier issues, public holidays, or unforeseen events are beyond our control.

Incorrect Address

Customers are responsible for providing accurate shipping information. Orders shipped to incorrect addresses supplied by the customer may incur additional shipping charges for redelivery.

Damaged Packages

If your package arrives visibly damaged, please contact our customer support immediately with photos so we can assist you in resolving the issue as quickly as possible.